Skip to content

Privacy Policy

Last updated: May 1, 2026

LocalSpot AI LLC (“LocalSpot AI,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing platform and website.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information: name, email address, phone number, restaurant name, and billing information when you register
  • Profile information: business details, logo, and other content you upload to the platform
  • Customer data: contact information and preferences of your restaurant guests that you upload or that guests provide when opting into your loyalty program or marketing
  • Communications: messages you send us via email, chat, or contact forms
  • Payment information: billing details processed securely through our payment processor (we do not store full card numbers)

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Log data: IP address, browser type, pages visited, time spent, referring URLs
  • Device information: hardware model, operating system, unique device identifiers
  • Usage data: features used, campaigns created, messages sent, click and open rates
  • Cookies and tracking technologies: as described in Section 8 below

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as your point-of-sale system or online ordering provider.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Service
  • Process transactions and send related information (receipts, invoices)
  • Send administrative communications about your account or the Service
  • Respond to your comments, questions, and customer service requests
  • Send marketing communications about our products and services (you may opt out at any time)
  • Monitor and analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations
  • Personalize your experience and deliver content relevant to your interests

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer support, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Business Transfers

If LocalSpot AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Service before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

3.4 Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, potential threats to safety, violations of our Terms of Service, or as evidence in litigation.

3.5 With Your Consent

We may share your information with your consent or at your direction.

4. Customer Data You Upload

As a restaurant operator, you may upload or collect your guests' personal information through our platform (e.g., for loyalty programs or text marketing). You are the data controller for this information. You are responsible for ensuring you have proper consent to collect and use your guests' data and that your use of our platform complies with applicable privacy laws, including the TCPA, CAN-SPAM Act, and applicable state privacy laws.

We process your customers' data solely on your behalf and in accordance with your instructions and our data processing agreement. We do not use your customers' data for our own marketing purposes.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We may retain certain information after account closure as required by law or for legitimate business purposes such as fraud prevention and resolving disputes. Customer data you upload will be deleted within 90 days of account termination upon request.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS) and at rest, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 Account Information

You may update or correct your account information at any time by logging into your account settings or contacting us.

7.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us. You may not opt out of transactional messages related to your account.

7.3 Data Access and Deletion

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@localspot.ai. We will respond to valid requests within 30 days.

7.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To submit a CCPA request, contact us at hello@localspot.ai.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your use of the Service. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential cookies: required for the Service to function (e.g., session management)
  • Analytics cookies: help us understand how users interact with the Service (e.g., Google Analytics)
  • Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Our Service is operated in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

11. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: